Professional Services Automation
No matter the size of your business, you have to ensure your growth does not affect the way you serve your customers. This means streamlining business processes, conserving capital, and improving effectiveness while maintaining and even increasing the level of customer satisfaction.
SAP Business ByDesign is especially suited for small and medium-sized Professional Services Organizations featuring functionality that helps you manage customer relationships, accounts, projects, finances, human resources, and procurement.
Key Business Functions
With SAP Business ByDesign Professional Services edition you get modules to help with key business functions such as:
- Client and Opportunity Management: Gain insight into sales opportunities, strengthen client relationships, make services easier to buy, and keep a detailed client history profile.
- Project Service Delivery: Optimize mission-critical service delivery activities, manage your projects from beginning to end, define and monitor key parameters, and apply the right mix of resources to meet client demand.
- Engagement Management: Effectively execute key engagement activities, support fixed-price and time-and-materials billing, invoice by milestone, time period, or predefined thresholds, record time and expenses on the go, and negotiate the best fares and administer travel policies.
- Business and IT Service Management: Automate and accelerate customer requests and service orders, improve service quality using best practices, manage contracts and service levels centrally, integrate IT service and asset management.
Watch the short video below to see how ByDesign helps Professional Services organizations like yours.